EVW

Electronic Visa Waiver

Border Force

  • The Electronic Visa Waiver service (EVW) enables users to get an EVW instead of a visa if you have a passport from Kuwait, Oman, Qatar or the United Arab Emirates
  • I used the GDS GOV.UK prototyping kit to develop EVW prototypes for user research and usability testing in the GDS lab and at airports
  • Along with the product team I visited Dubai for a research/design trip researching and usability testing a user self service app
  • The self service application has made it much easier for the users to update their details and has significantly helped in reducing the caseworkers time of manually entering customer details
EVW